At Evangeline Papers, we strive to provide quality office supplies and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect items.

  • To be eligible, you must notify us within 48 hours of receiving your order.

  • Returned items must be unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return
To initiate a return, please contact us at [email protected] with the following information:

  • Order number

  • Description of the issue

  • Clear photos of the damaged or incorrect item

3. Return Approval

  • Once we receive your request, we will review and respond within 2 business days.

  • If approved, we will arrange for the item to be picked up or provide return instructions.

4. Refunds

  • Refunds will be processed only after we receive and inspect the returned item.

  • Approved refunds will be issued via bank transfer or cash (depending on your preference) within 5–7 business days of return approval.

  • We do not provide refunds for items returned without prior approval.

5. Non-Returnable Items

  • Custom or special order products

  • Items returned after the 48-hour notification period

  • Items not in original condition or packaging

6. Contact Us
For any return or refund-related queries, please contact us:
Email: [email protected]